Generally, the adoption of strict quality standards is mandatory, as they are regulated by standards and supported by laws.
An end customer does not need to be tolerant of low indu Chinese Overseas Asia Number Data strial quality, as in fact the product must work perfectly immediately, whether it is a tire or a bicycle.
Between industries, the approach is different.
What is common, in these cases, is the establishment of SLAs (service level agreements) between supplier and customer, which determine the acceptability margins at the time of delivery, accompanied by a future replacement agreement against the presentation of defective parts.
The reason for these tolerances is due to Joseph Juran and Frank Gryna, who developed a product cost chart, depending on the investment in quality.
There are two graphs, both exponential, one ascending and one descending:
The ascending line, which starts at the origin of the axes, expresses the production cost as we invest in quality.
The descendant shows the cost values of defects, including replacement costs, collection and rework of defective merchandise, the wear and tear suffered by the customer, and also internal quality audits.
The production cost curve increases simultaneously with the decline in defect costs.
As the industry ends up bearing the sum of these costs, there is an economically ideal point for investment in quality in the industry to be made.
Thus, supplier and customer agree on tolerable values, as well as protocols for replacing unacceptable parts.
In addition to the supplier saving on the costs of part defects, which would be much higher if there was no initial investment, it effectively adds value to the customer, in managing the quality and perceived productivity of the products purchased.
This has a direct impact on the customer retention rate, which is essential for any company, since the costs associated with acquiring new customers are at least five times the cost of retaining current ones.
Think about it and improve quality in the industry!
4. Low quality in the industry as a risk factor. Avoid damage!
As seen in item 1, it is important to be a partner with your client.
Otherwise, be prepared to have unforeseen expenses, which means that the amount could reach amounts that could lead you to insolvency.
Just for the record: there is a consumer law in force in the country, and your customers will not hesitate to seek their rights.
Maintaining quality levels in the industry can open doors for you:
You gain performance compliant status with potential customers, and all the better if you achieve repeatability certifications.
You become competitive in relation to competing industries, which means that you can defend the prices charged with arguments, in addition to knowing how to improve the quality of products.
The main reason why you should invest in quality and productivity in companies
Simply put, quality is essential to the success of your business , from customer service to distribution logistics.
It can generate not only good results, such as customer loyalty, but also avoids risks and losses, as a company with quality within the market positions itself and does not lose out to the competition.
Therefore, use excellent quality indicators in the industry and make your products the most qualified on the market. |
