Don't panic. Let's study the reference materials on Vkontakte.
The social network Vkontakte does not currently have a hotline for customer service for technical support issues. Yes, you will not be able to call, but you can always write to technical support using specialized forms for filling out, developed by the service. Do not worry, your problem will not be ignored. We will tell you how to effectively send your request for processing.
In general, sometimes in order to quickly solve your problem, you don’t even have to write to the support service. The social network specialists have prepared a very wide and easy-to-use question-and-answer section, where the user can find detailed answers to the most frequently asked questions. With the help of this section, you can resolve your technical issue step by step without additional assistance from the support services.
In the web version from a PC, you can find materials with answers wordpress web design agency in the following way. First, log in to your Vkontakte account. In the upper right corner, click on your avatar, and then open the “Help” section. A whole list of subsections will open in front of you, among which you may be able to find what you need. Please note that each subsection does not end with only those questions that are immediately displayed on your screen: to see the full list from the subsection you are interested in, click on the “Show all” button.
To access the same section, “Help”, via the mobile version of the social network, go to the VK application, click on the magnifying glass-search icon (you can find it either in the upper right corner of the main section of the general news feed, or through the panel that opens by clicking on your avatar on the left side of the screen). Having opened the “Help” section, you will see a series of widgets with topics of various questions on the technical component of the application. Look for an answer to your problem. There is a chance that you will solve it much faster than by contacting the VKontakte technical support service.
My question is not in the prepared answers in the Help section. What should I do?
My question is not in the prepared answers in the Help section. What should I do?
If you couldn't solve the problem yourself, then it looks like it's time to write to the social network's support. Let's figure out how to do this.
To ask your question to VK support via the PC version, use this Use the form provided to fill out to briefly outline the essence of the question. After sending your question, the service will notify you of the response waiting time, where you will need to click on the “Ask a question” button to confirm sending the request. After completing the steps described above, you will be able to track the already submitted request in the “My questions” section (the section can be found at the same link).
To ask a question to support via the social network mobile application, open the “Help” section, which was mentioned above. Select the topic that is closest to your problem. Open the selected section (conditionally the “Restore access” section), select a request close to yours, click on it. At the bottom of the page, you will see the “This does not solve my problem” button. By clicking on it, several more options will open in front of you. You should select the “I still have questions” option. This option will finally allow you to contact the technical service of the service: You will be offered a short form to fill out. Just write about your problem, and they will get back to you with an answer.
By contacting technical support through such forms, you will not be left without attention. You just need to be patient and wait for a response with a solution to the problem. Do not duplicate your requests if technical specialists do not get in touch within the first hours, as this, on the contrary, can complicate the work of the service. |
